We cater to both new start ups and existing businesses, this is the time that you need to evaluate your business and look again at your structure and processes to ensure you are fully exploiting your market and maximizing your returns. It is often difficult to visualize how a guest experiences your services and this is why having an "Industry Insider" look again is very beneficial. We offer an impartial professional approach, your business is important to us and we want our consultancy service to bring benefit to you, your staff, your guests and your business.
Whilst each client requires their own tailor-made response we would initially suggest a mystery guest audit to evaluate your property, thereby giving an opportunity to see where you excel and where you need to focus your attention. It is normally recommended this includes an overnight assessment for hotels. The audit is a snapshot of your business and a reference point to build on. This is followed up with an overview and suggested recommendations, potential training needs and sales opportunities.
The services we offer are listed below. They are not exhaustive and any one of these can function independently or can be a component of a whole project working synergistically to create a seamless running business.